Frequently Asked Questions

No. CANILA is an independent international liaison organization and is not affiliated with, endorsed by, or acting on behalf of the Government of Canada, IRCC, or any Canadian embassy or consulate.

No. Submitting an application through CANILA does not guarantee approval by any government or third-party authority. Eligibility assessments provided by CANILA are preliminary only.

Create a free CANILA account, select the service that matches your goal (Tourism, Study, or Work), and complete the corresponding application form.

Your CANILA dashboard shows your current status, assigned case officer, required documents, and next steps at every stage.

Required documents vary by service and are listed on your application dashboard once you select a service. Common documents include a passport, photos, and supporting evidence relevant to your application type.

Your case officer will mark the document as requiring replacement and explain why, so you can upload a corrected version through your dashboard.

CANILA processes payments through secure, industry-standard providers. Card details are never stored on CANILA's servers.

Refund eligibility depends on the service and how far your application has progressed. See our Refund Policy on the Legal page for details.

A CANILA membership provides a digital membership card with a verification QR code. It is a CANILA-issued credential and is not a government-issued identification document.